Reputation Method
Business Review
Management Services
for Small Businesses
93% of consumers read online reviews before choosing a local business. One angry customer on page one costs more than most marketing budgets recover. And yet most small business owners either don't have time to manage their reviews or don't know how, which means the review platforms are managing their reputation for them. ReputationMethod changes that. We monitor your reviews across every major platform, automate review requests to your happy customers, handle negative and fake reviews professionally, and make sure your star rating tells the story your business deserves.
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Trusted for over 18 years:
More 5-star reviews. Fewer damaging ones. A reputation that wins customers before they ever pick up the phone.
What Our Review Management Service Includes
Every plan includes the full suite of review management tools — we don’t lock features behind higher tiers. Here’s what’s included across all plans:
✔ Review monitoring (24/7) | ✔ Review request automation |
✔ Negative review alerts | ✔ Response templates & management |
✔ Fake review dispute & removal | ✔ Monthly review performance reports |
✔ Multi-platform management | ✔ Competitor review benchmarking |
✔ Review widget for your website | ✔ Dedicated account manager |
We don’t just set up software and hand it over. Every account gets active management, real people monitoring your reviews, drafting responses, and escalating issues the moment they appear.
How We Get You More 5-Star Reviews
The single biggest reason businesses have fewer reviews than they deserve: they never ask. 70% of customers will leave a review if asked, but fewer than 10% are ever prompted. We fix that with a systematic, compliant review request process that turns your happy customers into your loudest advocates.
Automated review request campaigns
We set up post-purchase or post-service review requests, via SMS and email, timed to send when customer satisfaction is at its peak. Requests are personalised, platform-specific (linking directly to your Google or Yelp review page), and compliant with each platform’s terms of service.
Review funnel strategy
Not all review requests are equal. We build a review funnel that:
- Identifies the right moment to ask — immediately after a completed job, a resolved support ticket, or a successful delivery, not at random intervals that feel impersonal
- Routes happy customers to your preferred platform — Google first (for SEO impact), then secondary platforms based on your industry
- Catches dissatisfied customers before they go public — an internal feedback option gives unhappy customers a private channel, which reduces the likelihood of a public 1-star review
Ongoing review velocity management
Review platforms reward recency. A business with 200 reviews from 3 years ago ranks below a competitor with 50 reviews from the last 6 months. We maintain consistent review velocity, new reviews coming in regularly, so your profile stays fresh and your ranking stays competitive.
How We Handle Negative and Fake Reviews
Negative reviews are inevitable. Fake ones, from competitors or disgruntled former employees, are increasingly common. Neither should be left to damage your reputation without a response.
Responding to negative reviews
A well-handled negative review can actually improve customer trust, research consistently shows that businesses that respond to criticism professionally are rated higher in perceived trustworthiness than those with only positive reviews.
We handle every negative review response:
- Drafted within 24 hours of the review appearing
- Personalised, professional, and de-escalating in tone
- Approved by you before posting (or posted directly if you prefer)
- Followed up to encourage review updates when issues are resolved
Disputing fake and policy-violating reviews
Fake reviews, whether from competitors, disgruntled ex-staff, or bots, violate the terms of every major platform. We identify reviews with hallmarks of inauthenticity and pursue formal removal through each platform’s dispute process:
- Google — flagging via Google Business Profile and, where necessary, escalating through Google’s legal team for coordinated inauthentic activity
- Yelp — reporting through the Yelp Business Owner portal with supporting documentation
- Trustpilot — using Trustpilot’s flagging system and, for clear violations, their formal legal complaint channel
- Facebook — reporting recommendations that violate Facebook’s community standards
We don’t guarantee removal of every fake review, platforms ultimately decide, but we pursue every available avenue and document outcomes for your records.
Suppressing the impact of reviews that can’t be removed
When a review can’t be removed (legitimate negative feedback, or a platform that doesn’t honour dispute requests), we focus on diluting its impact, generating enough new positive reviews that the negative one drops in prominence and its proportional weight on your star rating decreases.
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Review Platforms We Manage
| Platform | Priority | Best for | Why it matters |
|---|
Priority rating reflects impact on local search ranking and consumer trust. We manage all platforms listed — strategy and platform mix are tailored to your industry.
Review Mistakes That Cost Small Businesses Customers
Most businesses aren’t losing customers to bad reviews, they’re losing them to avoidable mistakes in how they collect, monitor, and respond to reviews. Here are the seven we see most often.
- Never asking for reviews
The most common mistake by far. Most satisfied customers won’t leave a review unless prompted, not because they don’t want to, but because it doesn’t occur to them after the job is done. Businesses that don’t have a systematic ask process are leaving the majority of their potential reviews on the table. A basic automated follow-up doubles or triples review volume for most clients within 30 days.
✔ Fix: Set up an automated SMS or email review request that goes out within 24 hours of service completion. |
- Asking at the wrong time
Timing matters as much as asking. A review request sent three weeks after a completed job, when the customer has moved on, converts at a fraction of the rate of one sent while the positive experience is still fresh. Sending requests too early (before the job is fully resolved) is equally damaging and risks a negative review from a customer who had a last-minute issue.
✔ Fix: Send review requests within 24–48 hours of confirmed completion or delivery. |
- Ignoring negative reviews
Leaving a negative review unanswered is one of the most damaging things a business can do. 53% of customers expect businesses to respond to negative reviews within a week, and when they don’t, it signals to future customers that the business doesn’t care. A professional response to a negative review can actually increase trust, even when the original complaint is legitimate.
✔ Fix: Respond to every negative review within 24 hours, professionally and without defensiveness. |
Read What Our Clients
Say About ReputationMethod Services
Trusted for over 18 years:
Not sure How To Manage Your Business Reviews?
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Online Reputation Management
FAQs
Most clients see their first new reviews within 24–72 hours of their review request campaign going live. The volume depends on your customer flow, but businesses with moderate transaction volume (20+ customers/week) typically see a meaningful uplift in review count within the first 30 days.
We can’t guarantee what any individual customer will write, and any service that claims otherwise is using black-hat tactics that violate platform terms and risk your listing being removed. What we do guarantee is a systematic, compliant process that maximises the number of satisfied customers who leave a review, and that unhappy customers are identified and addressed before they post publicly where possible.
We pursue removal of fake, policy-violating, or clearly inauthentic reviews through each platform’s formal dispute process. For legitimate negative reviews, we respond professionally and work to dilute their impact through new positive reviews. Removal of genuine reviews isn’t possible, and anyone claiming to guarantee it is using methods that put your account at risk.
No. All plans are month-to-month. We don’t require long-term contracts because we’d rather earn your continued business by delivering results than lock you in. Most clients stay because review management is ongoing work, reviews never stop coming in and neither does the need to respond to them.
Yes. Our Growth plan covers up to 3 locations, and our Enterprise plan covers unlimited locations. Multi-location management includes separate monitoring, reporting, and strategy for each location, with consolidated reporting at the business level. Enterprise clients with 5+ locations get a dedicated account manager.
Our initial audit covers all major platforms and many niche ones relevant to your industry. If a new platform is identified where your business is listed and receiving reviews, we add it to your monitoring dashboard and advise on whether active management is warranted.
Yes. Those are software platforms, you manage them yourself. Our service includes the software plus active management: real people writing responses, pursuing disputes, building strategy, and flagging issues that require your attention. It’s the difference between buying a CRM and hiring a sales team.
Your business name, website, Google Business Profile access, and login details for any review platforms you already manage. We handle the setup, integration, and configuration, most clients are fully onboarded within 48 hours of signing up.
Your Reputation Is Being Built Right Now, With or Without You.
Every week you're not actively managing your reviews, your competitors are building theirs. Let's find out where you stand and what it would take to own your rating
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